1. Ownership of the information
1.1 In accordance with the laws established in the Organic Law 15/1999 for Personal Data Protection (Ley Orgánica 15/1999 de Protección de Datos de Carácter Personal), we inform you that any personal information given to customessaymr18.com, as well as any information proceeding from any transactions carried out within the website, will be included and stored in a file, property of LUMBRALES SOFTWARE (JCH)
You can contact the person responsible for your private information via e-mail at [email protected]
LUMBRALES SOFTWARE, agrees to treat your personal information with respect and absolute confidentiality, and declares that this information will not be passed on to third parties without prior consent.
2. Use and purpose of personal information
2.1 Your personal details are dealt with by LUMBRALES SOFTWARE or third parties electronically or via data transmission.
2.2 Your personal data will be used (according to the articles 6.1 (points a,b and f) of the UE policy regulation 679/2016) to provide the following services available through customessaymr18.com:
- To navigate the website.
- To receive your payment.
- Registration in order to be able to enjoy the services on the website.
- Management and/or processing of orders and associated activities.
- Management of advice, doubts or problems of a tecnical or commercial nature, about the state of orders and other general information. requirements
- To manage, maintain and optimize our website and our services.
- Personalized attention through Customer Services.
- Own product promotion and of companies linked to LUMBRALES SOFTWARE.
- For the management of the “Send to a Friend” program.
2.3 LUMBRALES SOFTWARE may process and/or manage personal data relative to third parties which has been facilitated directly by you, for example, when you purchase a product for a friend, when a product is paid for by someone other than the recipient of the order, when you tell a friend about a service available in customessaymr18.com, or notify them of an offer for a determined product). In this case, LUMBRALES SOFTWARE will inform the third party in question about the Data Protection Act 15/99 when registering their data in the file, but you will be responsible for communicating the following to the person to which the data refers to: that the informationwill be stored in a file property of LUMBRALES SOFTWARE, the purpose of the information, and finally, that they can excercise their right to access, rectify, cancel and oppose the information in the manner specified in the present document.
2.4 In each case, the mandatory or discretionary nature of the transmission and / or transfer of data -in relation to the requested personal data- will be specified without distinction, due to the processing and / or collection of said information, distinguishing the fields required by an asterisk (*).
2.5 The eventual lack of communication to LUMBRALES SOFTWARE of the data corresponding to mandatory fields will impede the attainment and / or scope of the main purpose associated with the data collection. On the other hand, the non-communication of said LUMBRALES SOFTWARE data could determine, for example, the impossibility of holding all purchase orders for the products for sale on the customessaymr18.com website, as well as the provision of other services available on the web.
2.8 LUMBRALES SOFTWARE presumes that the data has been entered by its owner or by a person authorized by it, as well as that it is correct and accurate. It is up to Users to update their own data, accessing the section My account at customessaymr18.com. Therefore, the User is responsible for the veracity of their personal data; LUMBRALES SOFTWARE will not be responsible for the possible inaccuracy of the personal data of the Users.
2.9 LUMBRALES SOFTWARE reserves the right to cancel an account and all relevant information if any content is perceived to be ilicit or damaging to the image of LUMBRALES SOFTWARE, and/or its products or those of third parties, as well as any offensive content o that which incites, encourages or publicises illegal or defamatory activities, pornographic or violent content, or which encourages discrimination of a racial, sexual or sexual orientation nature.
3. Compulsory transfer of data
3.1 The transfer of personal data to LUMBRALES SOFTWARE may be compulsory by virtue of content and the law. In other cases it will be discretionary.
3.2 The compulsory or discretional character of personal information will be specified by the use of an asterisk (*), which will be used in the compulsory fields.
3.3 If you do not fill in the compulsory fields it could prevent us from carrying out our services. Not communicating the data in question to LUMBRALES SOFTWARE could determine, for example, the fullfilment of any order of any product in customessaymr18.com, as well as other services available on the website.
3.4 LUMBRALES SOFTWARE asumes that all the information has been provided by you or a person authorised by you, and that the information will be exact and correct. Updating the information is your responsibility and can be done by accessing the My Account section in customessaymr18.com. You are responsible for the veracity of your personal information; LUMBRALES SOFTWARE will not be responsible if your information is incorrect.
3.5 LUMBRALES SOFTWARE is committed to respect and keep absolute confidentiality in the collection and processing of the personal data of the User. Your personal data will not be communicated to other people or companies to be used for their own purposes without the prior consent of the User. However, some entities subcontracted by LUMBRALES SOFTWARE could access the personal data and information to help LUMBRALES SOFTWARE in the management of the website. LUMBRALES SOFTWARE ensures that all these entities comply with the data protection regulations, which are also directly applicable to them.
4. Your Rights
4.1 You can exercise your right to access, rectify, opose or cancel your information, applying by post to LUMBRALES SOFTWARE, Calle Leiva 11, Primer Piso, 08014, Barcelona, and including a copy of your identity document.
4.2 The user may exercise his right to forget before LUMBRALES SOFTWARE and therefore request the elimination of his personnel data in any of the following cases: (i) when the personal data cease to be necessary in accordance with the purpose for which they were collected (ii) when the interested party withdraws his consent or opposes certain acts of treatment, provided that there are no other means of legitimizing such treatment; (iii) when the personal data has been treated unlawfully; (iv) when personal data must be deleted to fulfill a legal obligation or (v) when the data has been obtained in relation to services offered to minors.
4.3 The user has the right to request the portability of their data. In order for the interested party to be able to exercise this right, two requirements must be fulfilled: (i) that the processing is carried out in an automated manner and (ii) that the legal basis for legitimizing the treatment is either the consent or the need to execute a contract of which the interested party is a party.
5.1 LUMBRALES SOFTWARE will give you personal passwords when registering with customessaymr18.com. These passwords will serve to access the exclusive services offered by customessaymr18.com only for registered users.
5.2 You are solely responsible for keeping your password in the strictest and absolute confidentiality, and asume therefore any damages or consequences arising from revealing the password.
5.3 You can modify the password at any time. You agree to notify LUMBRALES SOFTWARE immediately regarding improper or unauthorised use of your password, as well as the unauthorised access by a third party.
6.1 customessaymr18.com uses automatic systems for gathering information not given to us directly, such as cookies.
6.2 Cookies are pieces of information that are stored on your hard drive by your browser that track your movements within websites. It allows to associate your identity with the personal data that you leave on the website.
6.3 The cookies are located in a server owned by LUMBRALES SOFTWARE, so that only LUMBRALES SOFTWARE can process and/or manage information gathered and obtained by cookies, in order to optimise their own services and website with relation to your specific needs and preferences.
6.4 If you do not wish to instal a cookie in your hard drive, you must configure your web browser to de-activate them. You may also freely destroy the cookies at the end of each session. In this case, LUMBRALES SOFTWARE does not guarantee that you will be able to view the entire website or that you will have full access to some services offered by customessaymr18.com The website installs the following types of cookies: Technical cookies: They are necessary for the operation of the website and allow, for example, that the user can access secure areas.
6.5 The following is the route that the User must follow to not authorize, disable or block cookies in different web browsers: Internet Explorer: Tools -> Internet Options -> Privacy -> Configuration. Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. Chrome: Settings -> Show advanced options -> Privacy -> Content settings. Safari: Preferences -> Security.
7. Security measures
7.1 LUMBRALES SOFTWARE ensures the absolute confidentiality and privacy of the personal data. Security measures have been adopted to avoid the alteration, loss, treatment or non authorised access to personal data, thus guaranteeing their integrity and security, as per Royal Decree 1720/2007, 21 December, which approves norms for the development of Organic Law (Ley Organica) 15/1999, 13 December for the protection of personal information.
7.2 LUMBRALES SOFTWARE will facilitate the use of personal passwords to the User that registers in customessaymr18.com. These passwords will serve to access the exclusive services of customessaymr18.com for registered users.
7.3 The User must keep the password under its exclusive responsibility in the strictest and absolute confidentiality, assuming therefore, how many damages or consequences of all kinds derive from the breach or disclosure of the secret.
7.4 The password may be modified at any time by the User. The User undertakes to notify LUMBRALES SOFTWARE immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.
7.5 LUMBRALES SOFTWARE will not be responsible for any incidents arising from attack or non authorised access to their systems which have not been detected by the security features or when it is a result of your own lack of care regarding the safeguarding of the password or your own personal information.